Support

Frosty Fruit Help Center

Choose Your Machine

Machine Set Up and Maintenance

Frequently Asked Questions

    How to Assemble Your Elmeco Slushy Machine


    Cleaning Your Elmeco Slushy Machine


    Slushy Machine Timer Set Up


Cleaning

Is your machine over/under freezing? Having trouble with mix consistency?

Frequently Asked Questions

    Cleaning FAQ

        How often should my machine be cleaned?

        Every 2 to 3 weeks you should do a deep clean, and rinse out the machine with hot water between flavor changes.


        Should my machine be washed before use?

        Yes, you should wash and rinse the machine before using it to make sure nothing has fallen in the machine during the packing process.


        Can I soak the machine parts in bleach to remove stains?

        You should never use bleach or soak plastic parts in bleach to clean. Warm soapy water should be used instead. 

Leaking

Do you have water or slush mix leaking from your machine?

Noise

Has your machine been making a strange noise? Fill out the support request form below and our team will reach out to help you.

Overheating

Do you suspect your machine is overheating? Fill out the support request form below and our team will reach out to help you.   

Auger Turning (Rotating Blade)

Has your machine's auger (rotating blade) stopped turning? Fill out the support request form below and our team will reach out to help you.

Carpigiani Machine

Machine Set Up and Maintenance

Frequently Asked Questions

    How to Set Up Your Slushy Machine


    Cleaning Your Slushy Machine


    Fixing Slushy Machine Leaks


    Slushy Machine Not Freezing


    Increase Slushy Machine Capacity


Cleaning

Need help knowing how to clean your machine properly?

FREEZING

Is your machine over/under freezing? Having trouble with mix consistency?

Frequently Asked Questions

    Freezing FAQ

        How early do I need to start my machine to get it to freeze on time?

        You should start your machine 1.5 to 2 hours before you intend to serve.


        Why is there ice on the outside of my machine?

        That comes from the amount of moisture in the air. In the same way, a glass of ice water “sweats” the moisture in the air condenses when it comes in contact with the cold machine. Because of how cold the machine is, it sometimes freezes. You can try turning up the machine temperature setting to remedy the issue, but it is completely normal and the machine will function fine even if nothing is done.


Freezing Support Request Form

LEAKING

Do you have water or slush mix leaking from your machine? 

NOISE

Has your machine been making a strange noise? Fill out the support request form below and our team will reach out to help you.

Overheating

Do you suspect your machine is overheating? Fill out the support request form below and our team will reach out to help you.   

Auger Turning (Rotating Blade)

Has your machine's auger (rotating blade) stopped turning? Fill out the support request form below and our team will reach out to help you.

FAQ

Frequently Asked Questions

    What makes Frosty Fruit slushy flavors a healthy choice?

        All of our slushy flavors are made with 100% fruit juice and contain no artificial sweeteners—ever. They’re also USDA Smart Snack compliant, making them a fun and nutritious treat that schools and families can feel good about! For a detailed overview, check out Frosty Fruit’s Nutrition Information.

    What kind of sugar does Frosty Fruit contain?

        The sugar is fructose, which is the sweetest tasting of all the natural sugars. Fructose is found in fruits and honey.

    How easy is it to set up and use Frosty Fruit Slushy Machines?

        Setting up your slushy machine is quick and simple! We provide a detailed instructional video showing you how to set up and clean your machine. Need more help? Call us at 800-806-8959, and we’ll walk you through it. The machine only requires a standard wall outlet—no water line needed!

    How early do I need to start my machine to get it to freeze on time?

        You should start your machine 1.5 to 2 hours before you intend to serve.

    How do you make a Frosty Fruit slushy?

        Frosty Fruit comes packaged in concentrate form in 1/2 gallon bottles. Fill the mixing container that we provide with two gallons of water and then add one bottle of your Frosty Fruit mix to that. Finally, pour the mix into the slushy machine, turn on the power and mixing auger, and set the machine to freeze. It will be ready to enjoy in approximately 1-2 hours.

    How long is slushy mix good for?

        It is good for one year past the manufacturing date on the bottle, however, we do recommend trying to use your mix within 6 months for optimum flavor and color quality.

    What do I do if I don't use all my mix?

        You can prepare your mix in the mixing jugs provided, and store them in a refrigerator or in the machine set to cold.

    How often should my machine be cleaned?

        Every 2 to 3 weeks you should do a deep clean, and rinse out the machine with hot water between flavor changes.

    Should my machine be washed before use?

        Yes, you should wash and rinse the machine before using it to make sure nothing has fallen in the machine during the packing process.

    Can I soak the machine parts in bleach to remove stains?

        You should never use bleach or soak plastic parts in bleach to clean. Warm soapy water should be used instead.

    What’s your policy on customer satisfaction and refunds?

        We’re committed to ensuring your satisfaction! If you encounter any issues or are unsatisfied with your order, please contact us. We’ll work with you to make it right. You can also check out our Shipping & Return Policy.